TL Helpdesk Packages
Fast help guaranteed:
TOLERANT Helpdesk Packages –
from Silver to Platinum
Is your data quality management running like a well-oiled machine? But what if a cog gets stuck? This is where TOLERANT Software comes into play. Our helpdesk team will ensure that your operations are up and running again immediately and that no question remains unanswered. Our basic support packages include telephone customer service, remote maintenance, commissioning support and software updates. Other services such as individual advice from our experts and additional consulting days are also available, depending on the helpdesk package selected.
Available helpdesk packages:
| TOLERANT HELPDESK SILVER | TOLERANT HELPDESK GOLD | TOLERANT HELPDESK PLATINUM |
|---|---|---|
| Telephone customer service (hotline support) | Everything from Helpdesk Silver | Everything from Helpdesk Silver |
| Remote maintenance (remote support) | + Consulting (3 consulting days) | + Consulting (5 consulting days) |
| Help with commissioning (installation support) | +15% discount on each additional consulting day | +20% discount on each additional consulting day |
| Provision of software updates |