Product release TL MPM 2.0

Higher speed and more flexible operation via the GUI

Declarations of consent, dialogue prohibitions and customer approvals can be obtained, managed and verified centrally with the compliance tool TL MPM from TOLERANT Software. The tool has now been released in a new product release. TOLERANT development manager Manuel Bode explained to us how the new release TL MPM 2.0 differs from the previous version.

Editor: Mr Bode, what is new about the TL MPM 2.0 product release?

Manuel Bode: For the user, the transition from the previous version to TL MPM 2.0 has improved the user interface, among other things. The GUI has been equipped with new functions and now fully supports customer deduplication, for example.

Editor: What does that mean in concrete terms?

Manuel Bode: Every user can now merge duplicates via the user interface and – if necessary – also undo the merge. In the previous version of TL MPM, this was only possible via an API interface. Until now, a clerk had to ask a technician, for example, to deduplicate duplicate data records such as “Dieter Wolph” and “Diether Wolff” in the system. In the TL MPM 2.0 software version, he can now do this himself via the user interface.

Editor: What other advantages does the new version offer the user?

Manuel Bode: When creating new data records, the user now has more flexible and varied entry options. For example, we have expanded the hierarchy levels for legal entities so that more complex company structures can now be mapped if the customer wishes. In addition to the parent company and the branches, it is now possible, for example, to create an intermediate organisation that stands hierarchically between the parent company and the subsidiary. There is also greater flexibility in creating contact addresses than in the previous version. Users of TL MPM 2.0 can now assign freely selectable roles to legal entities and name them themselves. In this way, they can adapt the designations to internal company practices, for example. For example, if the data protection officer in a company is called a “GDPR expert”, then this job title can be stored in TL MPM 2.0.

Editor: Has performance also improved?

Manuel Bode: Yes, the TL MPM 2.0 software version runs measurably faster than the previous version.

Editor: How did you manage to speed it up?

Manuel Bode: Usually TL MPM is not used as a stand-alone system in practice, but is connected to other systems, such as a CRM system, as a data quality and compliance tool. During further development, we have combined different queries, such as the customer search and consolidation, into one step. In practice, this means that not only is it queried whether a certain person has been recorded in the database, but a consolidated statement is also made at the same time about all consent declarations and dialogue prohibitions for different communication channels (contact by telephone, e-mail, newsletter, etc.). TL MPM 2.0 then also immediately issues a recommendation for action for the user. By combining the different queries, we were able to significantly increase the throughput and thus also the performance. Of course, this is not noticeable in a single request. However, since TL MPM is usually run in the background and thousands of requests run automatically, the accelerated speed can be measured using the metrics. By the way, for interested users and for possible problem analyses, we have built an additional standardized interface into TL MPM 2.0 that can be used to centrally query metrics such as load, access times and speed.

Editor: Thank you very much for the interview, Mr Bode.