Process data protection requests quickly

The cross-system customer index is a central data pot in which customer master data (e.g. name, address, telephone number, e-mail address and key characteristics) from all sources, databases and directories are brought together for specific purposes for data protection enquiries. This index is then searched in an error-tolerant manner. The error-tolerant search (in software jargon it is called a “fuzzy” search) also takes into account similar spellings. The system recognises which persons could be meant even with difficult spellings and with incomplete information. When entering the search word “Szymanski”, the user is thus also presented with customer data on “Schimanski” and “Sczymansky” in the result list within fractions of a second, together with the reference to the source system. This ensures that no information is lost. The subsequent search in the respective source systems for further data and information is easy, as the hits with key characteristics have already been determined.

With the cross-system customer index, companies can be sure that they fully comply with their duty to provide information in accordance with the GDPR. With the solution from TOLERANT Software, they can provide the applicant with information in a timely manner about whether they are listed in their systems and, if so, for what purpose their data was stored. This saves a lot of research time, because a time-consuming individual search in different data systems is no longer necessary.